Rights and Responsibilities

As a Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan) member you have the right to:

  • Get information in a way you will know it. We can give you information in other languages. We can give you information in large print, or other formats.
  • Be treated with fairness and respect at all times.
  • Get covered services and drugs in a timely manner.
  • Have Buckeye Health Plan protect your health information by not telling people not involved in your healthcare or not authorized by you about your health.
  • See your medical record.
  • Get information about the plan, network providers and covered services.
  • Not get charged directly by network providers.
  • Make decisions about your healthcare on your own.
  • Make complaints about your care.
  • Ask us again to approve a request that was originally denied.

As a member, you need to:

  • Know your covered services.
  • Know the rules you must follow to get these covered services.
  • Tell us if you have other health insurance.
  • Tell us if you have other drug coverage.
  • Tell your doctor and other providers that you are enrolled in our plan.
  • Help your doctors and other providers help you by giving them the information they need.
  • Pay the amounts you are responsible for.
  • Ask your doctors any questions you have about your care or medications.
  • Follow instructions about your care.
  • Tell us if you move.

Call Buckeye Health Plan’s Member Services for help if you have questions or concerns.  You can request a complete list of Member Rights and Responsibilities or refer to your Member Handbook.

Call Member Services at 1-866-549-8289. Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned the next business day. TTY users call 711. 

Last Updated: 09/30/2017
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