Additional Benefits

Medicare-Medicaid OTC Brochures

Opt-Out OTC Brochures

Our plan offers additional benefits at no cost to you like a 24/7 Nurse Advice Line to answer your health questions and an over-the-counter benefit.

To use the OTC benefit, call 1-877-851-3994 (TTY: 711) and ask for an order form to be mailed to your home. Hours of operation for this line are Monday through Friday from 9 am – 5 pm (EST).

24-Hr Nurse Advise Line

Our Nurse Advice Line is a 24-hour, toll free phone line that callers can use to reach both customer service representatives and bilingual nursing staff. The Nurse Advice Line service provides access to a broad range of services about your health including health education, urgent pharmacy re-fills, transportation for treatment, and crisis interventions.

The services listed below are available 24 hours a day by contacting our Nurse Advice Line (NAL) at 1-866-246-4358 (TTY: 711):

  • Medical advice line
  • Health information library
  • Help in determining where to go for care
  • Answers to questions about your health
  • Advice about a sick child
  • Information about pregnancy
  • Advice on how much medicine to give your child

Not sure if you need to go to the emergency room?

Sometimes you may not be sure if you need to go to the Emergency Room. Call our NAL. They can help you decide where to go for care.

For more information on any of these additional benefits we provide, please call Buckeye Member Services at 1-866-549-8289. Hours are from 8 a.m. to 8 p.m., Monday through Friday. On weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day. TTY users call 711.