Non-Discrimination Notice
Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan) does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan):
- Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan)'s Member Services at 1-866-549-8289 (TTY: 711) from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.
If you believe that Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan) has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance by calling the number above and telling them you need help filing a grievance; Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan)'s Member Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf (Please note: By clicking on this link you will be leaving the Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan) website.) or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800–368–1019 (TDD: 1-800–537–7697).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html (Please note: By clicking on this link you will be leaving the Buckeye Health Plan – MyCare Ohio (Medicare-Medicaid Plan) website.)